Value will trump quality every time. People like the taste of Dunkin’ Donuts coffee over Starbucks (you can check out their video ad here) but overall sales goes to Starbucks. Why? Because Starbucks meets a value that people want: a welcome environment that creates a great experience.
Another example is a gutter cleaning service that my wife and I used recently. Their service was [...]
Posts Tagged ‘quality’
Adding Value
Posted in helping others, tagged dunkin donuts, experience, people, quality, starbucks, value on October 29, 2008 | 2 Comments »
Quality or Quantity?
Posted in work, tagged managers, quality, quantity, work on April 26, 2008 | 2 Comments »
I’m curious. I had a conversation with some friends recently about work hours. The conversation centered around this question:
Should we focus more on the quality or quantity of our work?
Some managers stress the importance of working a certain amount of hours while others focus more on the quality of the work. One side will [...]
